Privacy notice

Information we collect and use

When you contact Signature Software Group, we collect the details you provide, such as your name, business name, email address, phone number, and project requirements. We use this information to respond, prepare proposals, provide services, and manage our relationship with you.

Limited sharing to provide our services

We use service providers for website hosting, database storage, communications, and analytics. These providers may process information needed to perform those services. When you submit an inquiry or call through a client’s website that we operate, the inquiry is provided to that business so it can respond. We may also disclose information when required by law or when you ask us to do so.

This operational processing is different from selling your information or sharing it for another company’s own marketing. Our providers may include Vercel, MongoDB Atlas, Google Analytics, and, where enabled, email and telephone providers such as Resend and Twilio.

Website analytics and cookies

We collect website activity such as page views, referring sites, device categories, and interactions with contact forms and phone links to understand and improve our website. We use first-party analytics and Vercel Web Analytics, and may use Google Analytics when configured. Google Analytics may use cookies. Our first-party analytics do not include the contents of your inquiry.

Our website tracking honors browser Do Not Track and Global Privacy Control signals. Admin pages and private request-status pages are excluded from our page tracking. Admin login uses a session cookie; first-party analytics uses a browser session identifier. First-party analytics records are set to expire after 90 days.

Calls and voicemail

Where call tracking is enabled, calls to a website’s dedicated number may be forwarded to the business and logged with the caller’s number, time, duration, and outcome. If you leave a voicemail, your message is recorded so the business can respond. Our call-tracking setup does not record connected conversations. Clicking a phone link and placing a call are tracked as separate actions.

Access, retention, and your choices

Access to our administrative records is restricted. We retain client and inquiry information as needed to provide services, maintain business records, and meet applicable obligations. You can ask us to access, correct, or delete your information, or stop nonessential communications. Some records may need to be retained for legal or business obligations.

Contact us

For privacy questions or requests, email admin@signaturesoftware.group. Please identify the information or inquiry your request concerns.

This notice applies to Signature Software Group’s website and our handling of client information. Other businesses and third-party websites may have their own privacy notices. We will update this page and its effective date when our practices change.